The Course in Mastery Day 9: How to Build Trust and Rapport

Day 9 of a 30 day challenge designed to help you gain balance in your life. Tom Wood and Nido Qubein share skills for developing the trust you need to have influence and connection.

Tom Wood

1. The ability to build rapport is the most important skill
2. Rapport is the ability to build trust and bonding among people
3. Relationships are build by trust and rapport
4. Building trust and rapport makes you an incredible leader
5. Building trust and rapport makes other people do what you asks them to
6. Book: Instant rapport by Michael Brooks


Nido Qubein

Since 1974, Nido Qubein has given more than 5,000 presentations, received every award in professional speaking and is represented by the best speaker bureaus. He is considered both a motivational speaker and a business speaker with a range of topics covering everything from time management to branding.

He is chairman of Great Harvest Bread Company (220 stores in 43 states). He serves on the Executive Committee and Board of BB&T, a Fortune 500 company with over $164 billion in assets, the corporate board of La-Z-Boy Corporation, one of the world's largest and most recognized furniture retailers and Dots Stores, a chain of fashion boutiques with more than 400 locations across the country. As a professional speaker, he encourages businesses and organizations throughout the world on how to improve their vision and achieve success.


1. From communicating with people to connecting with people
2. Understand someones passion to connect with them
3. Most people has the efficient rate of 30% when it comes to communicating
4. Communicating is the minimum requirement
5. When something becomes personal it becomes important
6. Facts tell, emotions sell
7. The best way to get attention is to give attention
8. The best way for you to become interesting is for you to become interested
9. It takes a focused approach of applied knowledge to achieve it well.


OJ Lopez

1. Improve my ability to build trust and rapport
2. Take from where people are and take them where you want them to go
3. Connect with people
4. How must this person feel? Facts tell, emotions sell. People must trust and like and believe in me for me to have an impact in their lives.